| Ansapoint Call Center Software
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Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
 URL: http://www.ansapoint.com/
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| Applied Business Technologies
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Provider of Call Center recording and quality audit solutions.
URL: http://www.appliedcorp.com/
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| Apropos Technology, Inc.
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Develops, markets and supports customer interaction management solutions for multimedia contact centers.(Nasdaq: APRS)
URL: http://www.apropos.com/
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| Astute Solutions
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Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
URL: http://www.astutesolutions.com/
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| Authtel
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Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
URL: http://authtel.com
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| Avotus
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Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
URL: http://www.avotus.net
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| Bard Technologies
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Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
URL: http://www.bardtech.com/
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| Blå Tornet Data AB
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Offers software depelopement and consulting based around support organization and management.
URL: http://www.btd.se/
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| Braxtel Communications
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Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution(ACD) and Interactive Voice Response(IVR).
URL: http://www.braxtel.com/
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| C3Gatway Products: ContactIP
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The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
URL: http://www.contactip.com/
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| Cacti Inc
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Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
URL: http://www.cacticom.com/
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| Call Center Technologies
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A software developer, VAR, and partner covering both the call center and help desk industries.
URL: http://www.callctrtech.com/
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| Callscripter
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Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
URL: http://www.callscripter.com
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| CenterForce Technologies, Inc.
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Offers a range of web based call center management tools.
URL: http://www.cforcetech.com/
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| Centergistic Solutions
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Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
URL: http://www.centergistic.com/
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| ChaseData Corporation
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Specializes in delivering predictive dialing software to medium and large call centers.
URL: http://www.dial4contacts.com/
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| Collaboration Technologies
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The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
URL: http://www.collaborationtechnologies.co.uk/
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| Concerto Software, Inc.
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Offers comprehensive software and services for customer interaction management.
URL: http://www.concerto.com/
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| Coordinated Systems, Inc.
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Provides software for agent monitoring and call recording.
URL: http://www.csiworld.com/
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| CosmoCom
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Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions(telephone, Internet, message-based, wireless).
URL: http://www.cosmocom.com/
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| Custom Software Solutions
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Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
URL: http://www.softwareontime.com/
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| Data Collection Resources
|
Offers monitoring and agent evaluation software.
URL: http://www.monitoringmadeeasy.com/
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| Data-Tel Info Solutions
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Offering a fully featured predictive dialing system.
URL: http://www.datatel-info.com/
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| Database Systems Corp.
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Provider of call center technology, including software, predictive dialer systems, and web development products.
URL: http://www.databasesystemscorp.com/
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| Dial Connection, Inc.
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Offers predictive dialing, telemarketing and call center software solutions.
URL: http://www.dialconnection.com/
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| Digisoft Computers
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Vendor of scripting software for call centers.
URL: http://www.digisoft.com/
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| Digivoice
|
Developers and implementers of complete contact center software solutions.
URL: http://www.digivoice.com/
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| DTS Group
|
Provides voice, data and software solutions, and offers systems integration, workflow and CRM services.
URL: http://www.smartcall.com/
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| e-talk Corporation
|
Offers call center and help desk software to aid monitoring and evaluation.
URL: http://www.e-talkcorp.com/
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| EchoPass
|
An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
URL: http://www.echopass.com/
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| Electronic Technology Systems
|
Contact center voice, screen, call recording and monitoring software solutions.
URL: http://www.ets-india.com/
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| Engage Technology
|
Specializes in Computer Telephony and E-Commerce solutions software.
URL: http://www.engagetechnology.com.au/
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| Envision Telephony
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Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
URL: http://www.envisiontelephony.com/
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| Genesis Systems
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Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
URL: http://www.buygenesis.com/
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| Gryphon Networks
|
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call(DNC), Do-Not-Mail(DNM) and call curfew laws.
URL: http://www.gryphonnetworks.com/
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| Helix Partners
|
Provides a complete management system to optimize contact and processing centers.
URL: http://www.helixpartners.com/
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| Information Access Technology
|
Provides established predictive dialing and interactive communication software for the call center environment.
URL: http://www.iat-cti.com
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| Inova Solutions
|
Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
URL: http://www.inovasolutions.com/
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| InVision Software AG
|
Web based scheduling solution. Bundled with a Day planner for job tracking within shifts.
URL: http://www.invisiononline.com/
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| ISx, Inc.
|
Provides Directory Assistance software for telecommunications call centers.
URL: http://www.isxinc.com/
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| JBGL Technological Innovation Group Inc.
|
Provides on-hold music and message digital announcement software.
URL: http://www.radio1.ca/
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| JDM Systems, Inc.
|
Provider of systems development software and integration solutions for customer service contact centers.
URL: http://www.jdmsystems.net/
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| KGA
|
Offers PC-based training and assessment programs for call centers and a number of other industries.
URL: http://www.ckga.com/
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| KoolToolz
|
Provides workforce planning tools for call centers, including schedule agents and performance analysis.
URL: http://www.kooltoolz.com
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| Lagan Inc.
|
Provides CRM, contact center, and 3-1-1 software.
URL: http://www.lagan.com/
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| Mercom
|
Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
URL: http://www.mercom.com/
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| NBX Software
|
Provides industry specific software solutions for use with 3Com's NBX Voice System.
URL: http://www.nbxsoftware.com/
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| Noetica
|
Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
URL: http://www.noetica.com/
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| Odesoft Software
|
Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
URL: http://www.odesoftsoftware.com/
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| OPC Marketing
|
Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
URL: http://www.opc-marketing.com/
|
|
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| OptiStaff Corporation
|
Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
URL: http://www.optistaff.com/
|
|
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| PanaLog Software
|
Provides call accounting and call management software for all Panasonic digital and analog(KX-T) telephone systems.
URL: http://www.panalog.com/
|
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| PeopleForce
|
Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
URL: http://www.peopleforcellc.com/
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| Perimeter Technology
|
Provider of management information systems for center-based automatic call distribution systems.
URL: http://www.perimetertechnology.com/
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| Portage Communications
|
Offers a range of call center software tools for forecasting and staffing.
URL: http://www.portagecommunications.com/
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| Professional Telecommunications, Inc.
|
Distributor of business management solutions for the call center industry.
URL: http://www.ptelinc.com/
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| Radix Services Ltd
|
IVR Software and IVR Servers for small / medium business applications.
URL: http://www.itams.co.uk/
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| Scrub DNC
|
Offers Windows software capable of removing the phone numbers contained in a DNC list.
URL: http://www.scrubdnc.net/
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|
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| Stratasoft
|
Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
URL: http://www.stratasoft.com/
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|
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| Strategic Computer Support, Inc.
|
Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
URL: http://www.strategicinc.com/
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|
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| synTelate
|
Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
URL: http://www.syntelate.com/
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|
|
| Teleopti
|
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
URL: http://www.teleopti.com/
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|
|
| TeleWare PLC
|
Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
URL: http://www.teleware.co.uk/
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|
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| Tellview
|
Offers an IVR helpdesk call center application, which can be provided in either French or English.
URL: http://www.tellview.ca/
|
|
|
| Teltone Corporation
|
Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
URL: http://www.teltone.com/
|
|
|
| The Amanda Company, Inc.
|
Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks.(OTC: AMNA).
URL: http://www.theamandacompany.com/
|
|
|
| Trio
|
Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
URL: http://www.trio.com/
|
|
|
| UtilCall
|
Provides a range of call center software utilities.
URL: http://www.utilcall.com/
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|
| VerbatimTPV
|
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
URL: http://www.verbatimtpv.com/
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|
|
| Vocalcom
|
Offers a range of call center software products, including predictive dialers and sms management solutions.
URL: http://www.vocalcom.com/
|
|
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| VoiceLogger
|
The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
URL: http://voiceintegrity.com/
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|
| VorTecs
|
Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
URL: http://www.vortecs.com/
|
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| Vox Spectrum Inc
|
Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
URL: http://www.voxspectrum.com/
|
|
|
| Who's Calling
|
A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
URL: http://www.whoscalling.com/
|
|
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| Wicom
|
Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
URL: http://www.wicom.com/
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| Xentrax
|
Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
URL: http://www.xentrax.com/
|
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| XETA Technologies, Inc.
|
Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry.(Nasdaq: XETA).
URL: http://www.xeta.com/
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| Zeacom
|
Producer of customer call center and telephony integration software.
URL: http://www.zeacom.com/
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