| Barbara Burke & Associates
|
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
 URL: http://www.barbaraburke.com/
|
|
| Berring Hine Consulting Group
|
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
URL: http://www.berring.co.uk
|
|
|
| BPA International
|
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
URL: http://www.bpaworldwide.com
|
|
|
| Call Center Depot
|
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.
URL: http://www.callcenterdepot.com/
|
|
|
| Call Center Learning Solutions(CCLS)
|
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
URL: http://www.callcentertraining.com/
|
|
|
| Call Centre Development
|
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
URL: http://www.ccd.net.au/
|
|
|
| Call Centre Management Specialists Limited
|
(UK) - Provide consultation services and solutions to the call centre industry.
URL: http://www.callcentre-specialists.co.uk
|
|
|
| Casama Morton Training Service
|
(PH) - Provides training and recruitment services for call centers located in the Philippines.
URL: http://casamamorton.tripod.com/
|
|
|
| CCT Group, Inc.
|
(US) - Provides call center consulting services focused on operational and service needs.
URL: http://www.cctgroup.com/
|
|
|
| Chris Collie Associates
|
(US) - A call center/teleservices e-learning and training company.
URL: http://www.chriscollieassociates.com/
|
|
|
| CI2I
|
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
URL: http://www.sacallcentres.com
|
|
|
| CM Insight
|
(UK) - A consultancy that takes the customer's view. Provides free research papers.
URL: http://www.cm-insight.co.uk/
|
|
|
| Colorado Call Center Management Corporation
|
(US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.
URL: http://www.cccmcorp.com
|
|
|
| Contact Center Compliance
|
Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
URL: http://www.dnc.com/
|
|
|
| Contact Center Professionals, Inc.
|
(US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
URL: http://www.contactcenterpro.com/
|
|
|
| Contact Centre Action
|
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
URL: http://www.ccaction.com.au
|
|
|
| Contact Knowledge LLC
|
(US) - A consultancy that offers call center assessment services. Also a value added reseller.
URL: http://www.contactknowledge.com
|
|
|
| Contact Strategies
|
Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
URL: http://www.contactstrategies.com
|
|
|
| CSBA
|
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
URL: http://www.csba.com.au/
|
|
|
| Customer Care Solutions, Inc.
|
Provides services related to employee efficiency and productivity.
URL: http://www.consultingresults.com/
|
|
|
| Customer Relationship Metrics
|
(US) - Produces customer relationship management research.
URL: http://www.metrics.net
|
|
|
| Customer Solutions Group
|
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
URL: http://www.askcsg.com
|
|
|
| Darryl Beckford Limited
|
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
URL: http://www.darrylbeckford.co.uk
|
|
|
| Dial Interactive
|
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
URL: http://www.dialinteractive.com
|
|
|
| DJN Solutions
|
(UK) - Provide design and implementation services for call centre equipment.
URL: http://www.djnsolutions.co.uk/
|
|
|
| DNC Solution Inc.
|
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
URL: http://www3.dncsolution.com/
|
|
|
| Do Not Call Protection, Inc.
|
(US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
URL: http://www.do-not-call-list.biz
|
|
|
| e-talk Corporation
|
(US) - Provider of contact center management solutions including performance monitoring and measurement.
URL: http://www.etalk.com/
|
|
|
| eForte Systems
|
(US) - Provides onsite call center consulting and offshore advisory consulting services.
URL: http://www.efortesys.com/
|
|
|
| Eric Fraterman Consulting
|
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
URL: http://www.customerfocusconsult.com
|
|
|
| eTeleSource
|
(US) - Call center consulting firm specializing in outsourcing.
URL: http://www.etelesource.com/
|
|
|
| EZ-Routing
|
(US) - Offering routing tools, statistical analysis and consulting services for toll free inbound calls.
URL: http://www.ez-routing.com
|
|
|
| Florida Corporate Training Center
|
(US) - Offers training for telemarketers, customer service representatives and call center managers.
URL: http://www.call-center-sales-training.com
|
|
|
| FurstPerson
|
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
URL: http://www.furstperson.com/
|
|
|
| Gail Woodgate Consultancy
|
(AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking.
URL: http://www.users.bigpond.com/gwcpl/
|
|
|
| GDS Communications, Inc.
|
(US) - Offering training, scripting, programming and reporting services based around Nortel products.
URL: http://www.callgds.com/
|
|
|
| Grubb Help Desk Consulting Group, Inc.
|
(US) - An independent consulting firm providing services for information technology and technical support help desks.
URL: http://www.ghdcg.com
|
|
|
| Harrington Consulting Group, Inc.
|
(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
URL: http://www.harringtonconsultinggroup.com
|
|
|
| Help-Line
|
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
URL: http://web.helpline.fr/
|
|
|
| Hotlines
|
Training solutions in telesales, customer service and help desk skills. UK
URL: http://www.hotlines.co.uk/
|
|
|
| HyperQuality
|
(US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
URL: http://www.hyperquality.com/
|
|
|
| Inbound Call Center Services
|
(US) - Offers free consulting on locating the best service provider for your inbound call center needs.
URL: http://www.inbound-call-center-services.com
|
|
|
| Incoming Calls Management Institute
|
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
URL: http://www.incoming.com/
|
|
|
| InRound Innovations Inc.
|
(CA) - Company offers IT and management consulting for contact centres and call centres.
URL: http://www.inround.com
|
|
|
| Intervox Group
|
(US) - A management and technology consulting firm specializing in call center and customer relationship management.
URL: http://www.intervoxgroup.com/
|
|
|
| ITES Alliance Advisory
|
(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
URL: http://itesa.com
|
|
|
| Kathy Sisk Enterprises
|
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
URL: http://www.kathysiskenterprises.com/
|
|
|
| Kingsland Scott Bauer Associates
|
(US) - Architects, planners, interior designers and project managers. Provide call center site design.
URL: http://www.ksba.com/
|
|
|
| Kramer & Associates
|
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
URL: http://www.kramerandassociates.com/
|
|
|
| Lieber & Associates
|
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
URL: http://www.lieberandassociates.com/
|
|
|
| M&C Associates
|
(US) - Providing knowledge, experience, and counsel in support of call center services.
URL: http://www.m-cassociates.com
|
|
|
| Maximum Network Solutions
|
(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
URL: http://www.maxnet.co.uk/
|
|
|
| McIntosh & Associates
|
(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
URL: http://www.mcintoshassociates.com
|
|
|
| McKee Motivation
|
Provide telemarketing sales training and writes scripts for call centers.
URL: http://www.phonedamentals.com
|
|
|
| NonZero Ltd
|
(UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
URL: http://www.nonzero.co.uk
|
|
|
| NWServices, Inc.
|
(US) - Offering network-based call detail reporting to inbound call centers.
URL: http://www.phonedetail.com/
|
|
|
| Oetting & Company
|
(US) - Consultants in call center and teleservices design and operations.
URL: http://www.oetting.com/
|
|
|
| Perfformiad
|
(UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
URL: http://www.perfformiad.com/
|
|
|
| Qhelisa Consulting
|
(ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.
URL: http://www.qhelisa.co.za
|
|
|
| Rostrvm Solutions
|
(UK) - A consulting company that delivers professional services and practical tools to support contact centers.
URL: http://www.rostrvm.com/
|
|
|
| RXPerience
|
(UK) - Offers a range of management consultancy services for call centres.
URL: http://www.rxp.co.uk
|
|
|
| Sage Interactive
|
(CA) - Offering consulting services for inbound and outbound call centers. Focus includes facility design, technology solutions, staff assessment and training.
URL: http://www.sageinteractive.net
|
|
|
| Sagess, Inc.
|
(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.
URL: http://www.sagess.com/
|
|
|
| Stevens Communications
|
Manufacturer of call center software and offers consulting services to telecommunication companies.
URL: http://www.stevenscom.com
|
|
|
| TalkTactics
|
(NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.
URL: http://www.talktactics.com
|
|
|
| TeleSolutions Consulting
|
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
URL: http://www.tsc-online.com/
|
|
|
| The Call Center School
|
(US) - Call centre training and consulting services.
URL: http://www.thecallcenterschool.com
|
|
|
| The Hamilton Management Group
|
(US) - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training.
URL: http://www.hmgconsulting.com
|
|
|
| The Northridge Group, Inc.
|
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
URL: http://www.northridgegroup.com
|
|
|
| The Primas Group
|
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
URL: http://www.primas.net
|
|
|
| The Radclyffe Group, LLC
|
(US) - Performance improvement consulting firm that assists call center organizations with strategic planning.
URL: http://www.radclyffegroup.com/
|
|
|
| The Taylor Reach Group
|
(CA, AU) - Customer relationship consulting. Free monthly newsletter.
URL: http://www.thetaylorreachgroup.com
|
|
|
| Touch Point Associates
|
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
URL: http://www.touchpointassociates.com/
|
|
|
| Vocal Laboratories Inc.
|
(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
URL: http://www.vocalabs.com/
|
|
|
| WADE Consulting Group
|
(US) - Management and technology consulting group.
URL: http://www.wadeconsultinggroup.com/
|
|
|
| Xantech Corporate Communications
|
(ZA) - Independent consultancy firm which provides help in the selection of technology solutions.
URL: http://www.xantech.co.za
|
|
|
| Zici
|
(NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
URL: http://www.zici.net/
|
|
|
Start
