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Home * Business * Customer Service * Software


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REVIEWED SITES 


Aceflex
All-in-one multi-channel e-commerce software product for small/medium size companies worldwide.
Open in New WindowURL: http://aceflex.knowbase.org/
 
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Actricity
Offers web-based software to manage customer relationship and networking the CRM processes in sales, marketing and service.
Open in New WindowURL: http://www.actricity.com/
 
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Advanced Feedback
Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
Open in New WindowURL: http://www.activefeedback.com/af/
 
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Aestiva
Web-based solutions including help tickets, knowledge base, contact management, and email management.
Open in New WindowURL: http://www.aestiva.com
 
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Aexis
Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.
Open in New WindowURL: http://www.aexis.com/
 
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AppIntellect - Spotlight CRM
Offers enterprise-class CRM solutions. Features, demo. Pricing. Contacts.
Open in New WindowURL: http://appintellect.com/
 
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Blue Tahiti Software Ltd
Provider of analytical CRM systems. Innovative companies use our software to slash sales and marketing costs. News and events. Contacts.
Open in New WindowURL: http://www.bluetahiti.com/
 
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Castle CRM
Providers of CRM data integration solutions. Resource library, list of clients. Contacts.
Open in New WindowURL: http://www.acastle.com/
 
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Charter Continuum
Customer relationship management with software for handling customer feedback ensuring customer retention.
Open in New WindowURL: http://www.charter-uk.com
 
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Chordiant Software
Business process automation and customer service applications. Includes products, services, and clients.
Open in New WindowURL: http://www.chordiant.com/home.html
 
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ClearFrame Solutions Corp.
Provides customer service software to government and utilities throughout North America. Company profile, contacts.
Open in New WindowURL: http://www.clearframe.ca/
 
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Cloudgate, Ltd.
Two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels.
Open in New WindowURL: http://www.cloud-gate.com/
 
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CRM Software Solutions
Provides information about customer relationship management for businesses.
Open in New WindowURL: http://www.crmsoftwaresolutions.info/
 
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CRM Technologies Ltd.
Offering consultancy, design, programming, integration and training services, including relationship management solutions. News and contact details.
Open in New WindowURL: http://www.crm-tech.co.uk/
 
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CRM4Insurance
Adding CRM and business workflow automation for customer service oriented enterprises to improve the corporate performace.
Open in New WindowURL: http://www.crm4insurance.com/
 
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CRMXchange
Offers webcasts, online chat sessions, white papers, event calendars, and product directory for Customer Relationship Management(CRM), call center, and telemarketing professionals.
Open in New WindowURL: http://crmxchange.biz2.us/
 
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CScontact
Offers an online service that allows to create and maintain a constant contact with clients, staff and associates(no website required).
Open in New WindowURL: http://www.cscontact.com/
 
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CustomerFAQs Solutions Ltd.
Provides an online customer service support solution and web-based helpdesk, including knowledge base, call tracking, Dynamic FAQ, email management, live chat, and surveys. Demo. News. Contacts.
Open in New WindowURL: http://www.customfaqs.com/
 
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eAssist
Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
Open in New WindowURL: http://www.eassist.com/
 
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eCare Support Interaction Software
Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also available.
Open in New WindowURL: http://www.netopia.com/ebusiness/products/ecare.ht...
 
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Exametric, Inc.
Provides workforce management and optimization software solutions including forecasting, scheduling, time and attendance, performance monitoring and strategic planning.
Open in New WindowURL: http://www.exametric.com/
 
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Fidelia, Inc.
Develops network, systems, and application performance monitoring software, including NetVigil, which provides real-time and historical performance reporting for enterprises and service providers.
Open in New WindowURL: http://fidelia.knowbase.biz/
 
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FrontRange Solutions
Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
Open in New WindowURL: http://www.frontrange.com.au/
 
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Groopz E-Commerce
Real-time customer service application that allows you to chat with web site visitors.
Open in New WindowURL: http://digi-net.padzero.com/
 
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HelpBasePro
Provides helpdesk solution with queues, custom fields, inbound and outbound email processing.
Open in New WindowURL: http://helpbasepro.padzero.com/
 
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InterFAQs
Featured automated FAQ system and knowledge base software. List of features, demo.
Open in New WindowURL: http://www.interfaqs.com/
 
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Kanisa Inc.
Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
Open in New WindowURL: http://www.kanisa.com/
 
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Knowledge Base
Multi-user system enhances self-service customer support, help desk operations, and document management applications.
Open in New WindowURL: http://www.knowledgebase.net
 
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LiveWire Logic
Developers of RealDialog automated customer service solution for sales and support queries.
Open in New WindowURL: http://www.realdialog.com/index.html
 
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Novo Solutions
Offers solutions for online customer service and document management.
Open in New WindowURL: http://novo.padzero.com/
 
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Pegasus
Customer Relationship Management software for midsize and small organizations. Includes newsletter and clients.
Open in New WindowURL: http://www.pegasus.be/
 
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Practical Solutions Inc.
Offers a comprehensive software package for service industry companies.
Open in New WindowURL: http://www.theservicesolution.com/
 
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Precision
Developer of help desk solutions.
Open in New WindowURL: http://www.pcaonline.com/
 
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Q-go
Customer communications software based on natural language technology.
Open in New WindowURL: http://www.q-go.com/
 
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Querybot Systems
Automated knowledge base and interactive FAQ systems intended for small businesses.
Open in New WindowURL: http://www.querybot.com/
 
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QueueVision Inc.
Specializes in the development of customer relationship management(CRM) and business process management(BPM) solutions for the healthcare industry. Company profile, products and contacts.
Open in New WindowURL: http://queuevision.com/
 
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RaiderCSS
Provides real time web based Java customer support software and live help solutions.
Open in New WindowURL: http://www.raidercss.com/
 
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Rapid Stability Incorporated
Provides custom software applications and solutions for customer service, help desk, CRM, security analysis with implementation and network marketing. Company profile, products and services. Contacts.
Open in New WindowURL: http://www.rapidstability.com/
 
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Respond UK Plc
Features complaints, feedback and customer service software solutions. List of services, case studies. Contacts.
Open in New WindowURL: http://www.respond-uk.co.uk/
 
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ResponseTek Networks Corp.
Provides customer experience management solutions. Areas of expertise. Services offered. Contacts.
Open in New WindowURL: http://www.responsetek.com/
 
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Satmetrix Systems
Software and services company focused on customer experience management.
Open in New WindowURL: http://www.satmetrix.com/
 
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ScandiaCom
Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
Open in New WindowURL: http://www.scandiacom.com
 
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ScreenTalker
Browser based customer service software with real time interaction between an organization's help desk and their customers. A free lite version also available.
Open in New WindowURL: http://www.screentalker.com/
 
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Simon Dutton Associates Ltd
Products and services information. Features Paritor Software for the education sector: EnsembleXP.Net and SOLO.
Open in New WindowURL: http://www.paritor.com/
 
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Skywire Software
Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.
Open in New WindowURL: http://www.skywiresoftware.com/
 
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SupportSentry
Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
Open in New WindowURL: http://www.supportsentry.com/
 
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The Service Manager - TSM
Provides a job logging, dispatch and invoicing solution. Includes time sheets, stock control, maintenance contracts. Company profile, contacts.
Open in New WindowURL: http://www.theservicemanager.com/
 
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TouchPoint One
Offers customer experience measurement solutions can help your company distinguish itself from the competition.
Open in New WindowURL: http://touchpointone.padzero.com/
 
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Transversal Corporation Ltd
Offers call centre knowledge management solutions. List of products. Contacts.
Open in New WindowURL: http://www.transversal.com/
 
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Tree Management Systems, Inc.
Customer management software for tree, lawn, and landscape companies.
Open in New WindowURL: http://www.turftree.com/
 
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Ulysses CRM
Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
Open in New WindowURL: http://www.qms-software.com
 
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Velaro
Offers customer relationship management and profiling software featuring live customer service chat for electronic commerce.
Open in New WindowURL: http://velaro.knowbase.biz/
 
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ViewsCast
Offers software solutions that provides real-time results to your customer or employee satisfaction, opinion, and preference surveys through a standard web browser. Online demo, contacts.
Open in New WindowURL: http://www.synovate.com/viewscast/
 
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Vuechat
Web-based customer service solution with webcam video.
Open in New WindowURL: http://www.vuechat.com
 
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Whence
Offers CRM solution for contact centres, call centres and face to face environments. It includes call, email, document and workflow management. Trial. Contacts.
Open in New WindowURL: http://whence.co.uk
 
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Witness Systems
Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.
Open in New WindowURL: http://www.witness.com/
 
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