| CRMDirectory.com
|
News, products, and tutorials for those interested in customer relationship management. URL: http://www.crmdirectory.com
|
|
| CSM
|
Journal, advice and information for customer service professionals. URL: http://www.customerservicemanager.com/
|
|
| Customer Management Community(CMC)
|
News, information, advice and best practice case studies. URL: http://www.insightexec.com/
|
|
| Customer Service Group
|
Resource for customer service, call center and helpdesk professionals. URL: http://www.customerservicegroup.com
|
|
| Customer Service Point
|
Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills. URL: http://www.customerservicepoint.com/
|
|
| destinationCRM.com
|
Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. URL: http://www.destinationcrm.com/
|
|
| eCRMGuide
|
Customer relationship management and e-business news. URL: http://www.ecrmguide.com/
|
|
| eCustomerServiceWorld.com
|
Articles, case studies and white papers as well as news, information, advice and jobs. URL: http://www.ecustomerserviceworld.com/
|
|
| European Centre for Customer Strategies(ECCS)
|
Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools. URL: http://www.eccs.uk.com
|
|
| Orange County Business Journal
|
The source for local business news and information. URL: http://ocbj.knowbase.biz/
|
|
| Outsourcing CRM
|
Case studies and best practices focused on customer relationship management. URL: http://www.outsourcing-crm.com
|
|
| The WOW! Awards
|
Recognise those companies that go further and deliver awesome service. URL: http://thewowawards.knowbase.org/
|
|