| Communication Strategy Consultants
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Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
 URL: http://www.communicationstrat.com/
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| ContactPoint
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Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.
URL: http://www.contactpointsolutions.com/
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| Corporate Dynamics, Inc.
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Training and consulting solutions for customer service, sales, and management related issues.
URL: http://www.corpdyn.com/
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| Craig Speaks
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Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
URL: http://www.craigspeaks.com/
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| Customer Care Training and Consulting
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Offering online and classroom based customer care training and consulting services. List of products, profile and contacts.
URL: http://www.customercaretraining.co.za/
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| Customer Focus, Inc.
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On-site customer service training for service representatives.
URL: http://www.customerfocusinc.com/
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| Customer Service Review, Inc.
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Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
URL: http://www.csr-net.com/
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| Customer Service University
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Provides customer service videos and training programs. Includes online ordering and contacts.
URL: http://www.customerserviceuniversity.com/
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| Customer Service Works
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Provides training programs and consulting services. Public workshops, newsletter and contact details.
URL: http://www.customerserviceworks.com/
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| CustomNet Services
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Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
URL: http://www.customnet.on.ca/
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| Davina D. Burke Training and Consulting, Inc.
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An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel.
URL: http://davinadburke.com/
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| Dionco Inc.
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A retail consulting firm specializing in retail selling skills and customer service skills.
URL: http://www.dionco.com/
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| Expressive Concepts
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Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
URL: http://www.expressiveconcepts.com/
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| Ford, Lisa
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Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
URL: http://www.lisaford.com/
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| Gehegan & Associates
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Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
URL: http://www.gehegan.com/
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| Glasstap Training Services
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Developing People to support the business, using innovative learning styles mixing classroom and e-learning.
URL: http://www.glasstap.com/
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| GSL Consulting
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Offering customer service training, specializing in retail and telephone training. Also mystery shopping services.
URL: http://www.gslconsulting.co.uk/
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| Impact Learning Systems
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Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
URL: http://www.impactlearning.com/
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| Interaction Metrics
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Customer service audit specialists.
URL: http://www.interactionmetrics.com/
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| JoAnna Brandi & Company, Inc.
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Customer care training program for managers.
URL: http://www.customercarecoach.com
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| Jones Associates
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Specializes in researching, preparing and delivering training programs
URL: http://www.service-training.co.uk
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| Kandan, M.
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Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management.
URL: http://www.kandan.org.in/
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| Learning Curve
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Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
URL: http://www.yourlearningcurve.co.uk/
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| Learning Journey, Inc.
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Solutions to help increase employee morale and give better customer service through communication and corporate culture.
URL: http://www.learningjourneyinc.com/
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| LMR Associates
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Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
URL: http://www.lmrassociates.com/
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| M2S2 Communications
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Provides services focused on the telephony industry. Profile, events and contact information.
URL: http://www.m2s2.com/
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| Mark Eppler & Associates
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Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
URL: http://www.markeppler.com/
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| Martrain Ltd
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Telemarketing, customer relationship management(CRM) training and technology sales research solutions. Services, clients and profile.
URL: http://www.martrain.co.uk/
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| Measure-X
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Customer service and retention training and measurement. Includes testimonials and services.
URL: http://www.measure-x.com/
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| Myra Golden Seminars
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Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
URL: http://myragolden.com/
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| Optimum Operating Procedures and Services Pty Ltd
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Delivers training and reporting solutions, organizes mystery customers to evaluate resturant or pub staff. Also telesales and phone communication training.(Australia)
URL: http://www.oops.net.au/
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| Oriel Training
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Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
URL: http://www.orieltrain.com/
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| Peak Perfomance International Pty Ltd
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Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.
URL: http://www.peakperformance.co.nz/
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| Power Train
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Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.
URL: http://www.powertrain.co.uk/
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| Professional Edge
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Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
URL: http://www.proedgeskills.com/
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| Progressive Image
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Customer service skills, coaching and executive training. Includes testimonials and events.
URL: http://www.exectrainer.com/
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| Rapid Results
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Offers training covering customer service, sales, leadership, telephone skills.
URL: http://www.rapid-results.com/
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| Service Quality Institute
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Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
URL: http://www.customer-service.com/
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| Sterling Consulting Group, Inc.
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Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
URL: http://www.quality-service.com/
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| SunShower Learning
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Video-based training program to inspire positive attitudes in front-line customer service employees.
URL: http://www.smile-video.com/
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| Telephone Doctor
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Customer service and telephone skills training company.
URL: http://www.telephonetraining.com/
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| Telephone Doctor
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Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
URL: http://www.telephonedoctor.com/
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| Thank You Very Much, Inc.
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Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
URL: http://www.thankyouverymuchinc.com/
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| The I.M.P.A.C.T. Training Group, Inc.
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Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching.
URL: http://www.impacttraininggroup.com/
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| The Physics of Customer Service
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International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.
URL: http://www.customerserviceebook.com
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| The WOW Class
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Client service training programs.
URL: http://www.thewowclass.com
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| Tooty Inc.
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Customer service and sales strategy evaluating, developing, training and monitoring.
URL: http://www.tootyinc.com/
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| Total Performance Limited
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Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events.
URL: http://www.totalperformance.ca/
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| Vital Signs Training
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Skill workshop programs provided by a performance improvement specialist. Topics include communication skills and customer service.
URL: http://www.vitalsignstraining.com/
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| WOW! Performance Coaching, Inc.
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Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models.
URL: http://www.wowcoaching.com/
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